-TERMS AND CONDITIONS –
All prices include VAT. We will issue VAT invoices on request.
Our staff do everything possible to ensure that our external couriers deliver the high standards we expect. However DTS cannot be held responsible for any delays that occur as part of an external courier service. If the service is intended to be next-day, this is an external courier, DTS cannot guarantee that this timeframe will be achieved. Customers should be aware that deliveries on this service can take up to three working days from the selected delivery date.
All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver. Any loss or damage must be clearly written on the delivery note and we must be informed via electronic mail within 48 hours of receipt. No claims for loss or damage can be made after this. Upon signing, the customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage. No claims will be entertained by DTS unless these conditions are adhered to.
In case of a delay, we will contact you with an estimated despatch date. In such case, we will also offer you the option to cancel the order in exchange for a full refund.
Postage to the UK islands and Channel Islands may occur additional charges, please contact us. It might take an additional day for deliveries to the following postcode : AB, BT, IV, KW, PA, PH and all islands
Before despatch rigorous inspections are carried out to ensure that the goods are of a sufficient quality; however, on rare occasions problems may arise.
As the Consumer Rights Act 2015 stipulates, customers have the right to return standard sized, un-oiled goods. In accordance with the Consumer Rights Act, private individuals have the right to cancel the contract for the purchase of any item(s) within a period of 14 calendar days, beginning with the day after the day on which the item(s) are delivered.
Any cancellation requests must be made within the timeframe specified. If we will arrange to collect the whole order, we will give a full refund. The collection cost must be paid by the customer, except in instances where the goods supplied are faulty, have been supplied in error, or misdescribed by the seller. A collection charge will be confirmed when the collection is arranged. Alternatively, the customer may arrange transportation. The customer must pay all costs involved in transporting the goods back, except if the goods are found to be faulty or defective, in which case such costs will be reimbursed. The goods must be insured whilst in transit for the full value. Customer returns must be agreed in writing or by electronic mail by both parties before the goods are returned.
Any refunds for returned items will be processed within 14 days (from notice of cancellation, or in the case where goods are to be returned, within 14 days of receipt of the goods in suitable condition). We reserve the right to recover any amount, up to the full contract price, in cases where the value of the returned goods has been diminished as a result of unreasonable care. Please note that – in accordance with the Consumer Rights Act 2015 – if a consumer’s goods are faulty, he/she has thirty days in which to request a full refund.
The exception to this right of cancellation is bespoke items. Customers do not have the right to cancel the contract for the purchase of any goods that have been subject to any works by DTS.
Should faults or defects be present on delivery to you, these must be reported to us within 48 hours. Any cancellation or return requests must be made in writing within the timeframe specified. All products to be returned must be carefully repackaged in their original packing; for example, shrink-wrapped and factory packaged worktops must be returned unopened. If the item has cosmetic damage and still usable we can offer a percentage refund.